Terms of Service

SignalBraid is in development. These terms govern the website and the private beta. Subscription terms (section 6) take effect when paid plans become available, and will be shown again before any purchase.

1. Who you are contracting with

SignalBraid is provided by Gain Solutions AS, Solheimsgata 11A, N-2000 Lillestrøm, Norway (organisation number 918 479 961) ("SignalBraid", "we", "us"). By using signalbraid.com or the SignalBraid service you agree to these terms. If you use the service on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

2. The service

SignalBraid connects to third-party platforms you authorise (such as advertising, analytics, commerce, payment and CRM platforms), stores and normalizes the data they return, and serves it to your users through the application, an API, spreadsheet and dashboard integrations, and read-only connectors for AI assistants. SignalBraid reads data; it does not change campaigns, budgets, orders or records in the connected platforms.

SignalBraid is a business service. You must be at least 18 years old and use it for business purposes.

3. Your account and your data

• You are responsible for the accounts and credentials you connect, for having the right to connect them, and for the activity of users in your workspaces.
• You retain all rights to the data you connect and to the outputs derived from it. You grant us the limited licence needed to store, process and serve that data to provide the service to you.
• We process personal data in connected data as your processor under our Privacy Policy and Data Processing Agreement, which forms part of these terms for customers subject to the GDPR.
• You must comply with the terms of the platforms you connect. Where a platform limits how its data may be stored, displayed or shared, those limits apply to your use of SignalBraid.

4. Acceptable use

You must not: use the service to break the law or a third party's rights; attempt to access other customers' data; probe, scan or disrupt the service; resell it without our written agreement; use it to build a competing connector service by systematically extracting our normalized models or documentation; or use the "Bring your own API" feature to make requests you are not authorised to make.

5. Private beta

During the private beta the service is provided "as is" for evaluation. Features, connectors and limits may change or be withdrawn with notice, connectors marked Beta or Unverified may have documented limitations, and we may pause access for reliability or security reasons. Design-partner arrangements, including any founding-price protection, are set out in writing separately and prevail over this section.

6. Plans, billing and cancellation

• Plans and limits. Each plan has published limits on users, data sources and accounts. If you reach a limit you will be asked to upgrade; we never charge you automatically for exceeding one, never meter rows, and never change your plan without your action.
• Prices. Prices are shown in US dollars per month, billed annually; monthly billing is available at a 20 % premium. Applicable VAT is added at checkout. Prices for an active subscription do not change during its term; founding customers keep their price for the period stated at purchase.
• Trial. Trials require no payment method and never convert to a paid plan automatically. At the end of a trial the workspace is paused — syncs stop, everything stays readable and exportable, and your connected credentials stay encrypted — until you choose a plan. After 30 days paused, the workspace, its data and its credentials are deleted (we warn you 7 days and 1 day before). There is no free plan.
• Renewal and cancellation. Subscriptions renew for the same term unless cancelled. You can cancel or downgrade yourself in the application at any time; cancellation takes effect at the end of the current term. We send a reminder at least 30 days before an annual renewal.
• Refunds. Annual subscriptions are refundable pro rata if cancelled within 30 days of purchase or renewal. Monthly subscriptions are not refunded for the current month. Statutory rights are unaffected.
• Fair use. If a workspace's volume is far outside what its plan is designed for, we will contact you to agree a suitable plan before limiting new ingestion.

7. Intellectual property

The service, including its software, normalized data models, metric definitions and documentation, is owned by Gain Solutions AS or its licensors. These terms grant you a non-exclusive, non-transferable right to use it for your business during your subscription. Feedback you give us may be used without obligation.

8. Availability, changes and support

We aim for high availability and publish our reliability statistics and a status page once the service is live, but except where a written service-level agreement says otherwise we do not guarantee uninterrupted service. We may change the service; we will give reasonable notice before removing a connector or destination you use, and we publish deprecations in the changelog. Support is provided by email and through our support portal.

9. Termination

You may stop using the service and delete your account at any time. We may suspend or terminate access for material breach of these terms, for non-payment after notice, or where required by law or a connected platform. On termination we make your data available for export for 30 days and then delete it in accordance with our Privacy Policy.

10. Warranties and liability

The service is provided with reasonable skill and care. Beyond that, and to the extent permitted by law, it is provided "as is" without warranties of any kind, and we do not warrant that data from connected platforms is complete or accurate — we show provenance and reconciliation precisely so you can check. To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue or data, and our total liability arising out of the service in any twelve-month period is limited to the fees you paid us in that period. Nothing limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, or anything that cannot be limited by law.

11. Governing law

These terms are governed by the laws of Norway. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the ordinary courts of Norway, with the district court for Gain Solutions AS's registered office as the agreed venue, without prejudice to mandatory consumer protection rules where they apply.

12. Changes to these terms

We may update these terms. Material changes will be announced by email to customers at least 30 days before they take effect; continued use after that date is acceptance. The current version is always available at signalbraid.com/terms.

13. Contact

Gain Solutions AS · Solheimsgata 11A · N-2000 Lillestrøm · Norway · support@signalbraid.com